Accredited Level 3 behaviour training for professionals


The Releasing Potential Institute offers an NCFE Level 3 course in ‘The Management of Challenging Behaviour’. The four-day accredited behaviour training course is the only training of its kind available to professionals, and leads to a Level 3 NCFE qualification for all learners. The training engages with current theories and offers practical strategies to those working with young people in a range of contexts; it aims to allow learners to better manage problem behaviours and develop meaningful interventions in their professional work.

Unlike other courses, ‘The Management of Challenging Behaviour’ Level 3 focuses on professional practice and not government policy. As part of a specialist school for children who have been excluded from mainstream education, we provide course tutors who are experts in front line delivery to children and young people with severe behavioural difficulties and/or emotional vulnerabilities.

Formal qualifications are not a requirement for the course, but learners are required to be working with children or young people in their professional role.

Alternative Education

  • Pupil Referral Unit staff
  • Independent school staff
  • Staff working in inclusion units
  • Teachers in AP
  • Support staff in AP
  • Outreach organisations
  • Mentoring schemes

Special Educational Needs

  •  1:1 Mentors/ Tutors
  • Local Authority SEN officers
  • Teachers
  • SENCOs
  • Learning Support Assistants
  • Classroom support staff
  • SEND charity staff
  • Special School staff

Outdoor Education Sector

  • Outdoor Centre staff
  • Instructors
  • Outdoor Leaders
  • Students of Outdoor Education
  • Forest School practitioners
  • Duke of Edinburgh leaders
  • Scout/ Guide leaders

Community or Third Sector

  • Community Centre staff
  • Youth Workers
  • Social Workers
  • Foster carers
  • Family and community mediators/ arbitrators
  • Family support organisations
  • Social/Youth Work students

Our course dates for the 2018-2019 academic year are:

  • Wednesday 28th & Thursday 29th November 2018 followed by Wednesday 30th & Thursday 31st January 2019


Level 3 course content
The Management of Challenging Behaviour Level 3 is comprised of four teaching areas:

Unit 01. Understanding Personal Responses to Challenging Behaviour

The learner will:

  • Understand the physiology of stress
  • Recognise their own stress responses
  • Learn techniques to control ‘Fight, Flight, or Freeze’ reactions so as to manage stress productively

The learner can:

1.1 Explain human beings’ physical reactions to challenging situations

1.2 Describe the ways in which his/her body responds to challenging situations

1.3 Summarise strategies for controlling physical reactions in challenging situations

Unit 02. Theoretical Perspectives on Challenging Behaviour

The learner will:

  • Understand a range of current theoretical approaches to managing challenging behaviour
  • Understand how theoretical perspectives are relevant to practice

The learner can:

2.1 Summarise the range of current theoretical perspectives on managing challenging behaviour

2.2 Explain the key tenets of at least three current theoretical approaches to managing challenging behaviour

2.3 Articulate well-argued opinions of theoretical approaches.

Unit 03. Understanding Choice Theory

The learner will:

  • Understand the key principles of Glasser’s Choice Theory
  • Understand the differences in physiology between the adult brain and the teenage brain, and how these impact decision-making processes
  • Understand the implications of Choice Theory to delivering in their own setting.

The learner can:

3.1 Explain the key issues involved in Choice Theory, and give well-argued personal opinions

3.2 Discuss ways in which Choice Theory can be applied to the field of managing challenging behaviour

3.3 Identity key ways in which the application of Choice Theory may affect their own working practice

3.4 Describe how Choice Theory fits with current theoretical perspectives.

Unit 04. Challenging Behaviour Management in Practice

The learner will:

  • Recognise behaviours they find challenging
  • Apply the principles of Choice Theory in gauging challenging situations
  • Learn strategies for managing challenging behaviour
  • Use these strategies effectively in a range of contexts.

The learner can:

4.1 Know how to assess complex situations using the principles of Choice Theory

4.2 Understand how to select the appropriate skills to resolve the problems presented

4.3 Know how to review the appropriate skills effectively

4.4 Know how to review the effectiveness of interventions and plan accordingly for managing behaviour in future.


Level 3 entry requirements

In order to take part in the course and complete the assessment, learners need to be working regularly with young people; they also need the capacity to make detailed reflections on their own practice, and to contribute to discussions and group activities on the course. 


Level 3 assessment

Assessment can be submitted in a range of media, for example video and audio recordings, but a good basic level of literacy is needed.

The qualification is assessed based on a portfolio of evidence from professional practice, including reflective statements, group presentations, in-class activities and practice observations from senior colleagues at work. Portfolios can take between 6 and 18 months to complete after attending the four-day training, but 12 months is the indicative timescale for completion.

Full support and guidance in the form of tutorials, web and telephone access to tutors, and work placement opportunities (where necessary) will be given to any candidates undertaking the course.

Booking and cost

Our accredited behaviour training course is usually held at our Chichester school site, but can be delivered off-site for groups of four or more on request.

The course and qualification includes four days in the classroom, with tutorial support (via web, telephone and in person) and the opportunity for placement work if necessary.

The course is subsidised by Releasing Potential Ltd and the cost has been reduced to £600 per candidate inclusive of VAT.

This includes all materials, training, formative feedback and registration for the qualification and certificate. For those attending to cascade to a larger team in your organisation, cascading materials will be made available to help you take back learning to your teams.

For an informal conversation about the format of the course or candidate suitability please call Dr Catherine Brennan or Dr Alex Gray at Releasing Potential on 02392 479762 or email us via


Releasing Potential Institute
Unit 7 Kingscroft Court

Charity No: 1097440
Company No: 4622100


023 9247 9762


 © Releasing Potential 2017