Level 2 in The Management of Challenging Behaviour

For those who wish to qualify in ‘The Management of Challenging Behaviour’ at entry level, we offer a fully-accredited online course in Behaviour Management. Unlike most online CPD courses, the Level 2 is recognised and accredited by NCFE, the national awarding body who issue certificates for this bespoke qualification and ratify the course.

The course has been designed by and is assessed by Dr Catherine Brennan (PhD) and Dr Alex Gray (PhD), who are able to offer expert tutorial support to learners alongside their online course materials.

The Level 2 online course in Behaviour Management is significantly less advanced than the NCFE Level 3, and is suitable for those who would like to develop their training at a more foundational level before deciding whether they would like to undertake a more substantial piece of work.

The course provides course materials and assessment without the need for learners to attend face-to-face training, and there is less focus on complex theories of behaviour management. The Level 2 course is a less expensive option than the Level 3 course for schools and organisations registering their staff. Individually-registered or self-funding learners will have their full Level 2 course fee refunded towards the cost of the Level 3 or 4 should they decide to progress to NCFE Level 3 in ‘The Management of Challenging Behaviour’ or ‘The Managment of Challenging Behaviour in Sexually Exploited Children and Young People’ Level 4.

The Level 2 qualification would best suit those who have only just begun to work with young people, or those who do not have the time to invest in developing a portfolio of evidence from professional practice. The course is suitable for:

  • Youth workers
  • Classroom Assistants/ Learning Support Assistants
  • School admin staff
  • School governors
  • Trustees of charities working with young people
  • Outdoor Centre Staff
  • Charity staff
  • Mediators
  • Local Authority staff
  • Foster carers
  • Parents of young people with behavioural difficulties
  • Police
  • Newly qualified Social Workers
  • Newly qualified Teachers
  • Students of Childhood Studies/ Social Work/ Outdoor Leadership

Newly qualified or inexperienced professionals will find the Level 2 less challenging than the Level 3; those with more than 6 months’ experience working directly with young people would likely find the NCFE Level 3 qualification better suited to their needs.

You can book and pay for your Level 2 course online via the Releasing Potential Training Portal.

For a conversation about the suitability of the course for more experienced staff please call 023 9247 9762 or email institute@releasingpotential.com.

Level 2 Course Content

The Level 2 course is divided linto four unts of study:

Module 1: Understanding personal responses to challenging behaviour

The learner will:

Consider their own responses to stress in the context of work with young people.

The learner can:

1.1 Describe, with reference to any relevant personal experience, the psychological and behavioural responses to stress that might occur in individuals working with young people

1. 2 Demonstrate two techniques for managing their own stress or that of others

1.3 Evaluate the effectiveness of both techniques.


Module 2: Evaluating the role of young people in challenging situations

The learner will: 

Consider the differences between the adult brain and the teenage brain and how this might affect behaviour

The learner can:

2.1 Describe, with reference to the body, the ways that a young person’s behaviour might be different to an adult’s.

The learner will:

Demonstrate an understanding of the difficulties facing young people who behave in challenging ways.

The learner can:

2.2 Describe and explain a young person’s emotional reaction to being asked to take part in something they are not happy to do.

2.3 Assess the extent to which external perceptions of young people influences their behaviour.


Module 3: Using Choice Theory to understand challenging behaviour in young people

The learner will:

Understand the key principles of William Glasser’s Choice Theory.

The learner can:

3.1 Explain the key components of Choice Theory.

3.2 Describe how Choice Theory might help them to understand why challenging behaviour happens.

The learner will:

Understand why Choice Theory is relevant to their work practice.

The learner can:

3.3 Identify key ways in which the application of Choice Theory may affect their work with young people.

3.4 Evaluate the effectiveness of Choice Theory in their own professional context.


Module 4: Practical strategies for managing challenging behaviour

The learner will:

Learn to recognise the needs of young people with challenging behaviour.

The learner can:

4.1 Describe the sorts of challenging behaviours that children and young people will often present with.

4.2 Assess the needs of young people with challenging behaviour using Choice Theory.

The learner will:

Learn practical strategies for managing challenging behaviour effectively in their context.

The learner can:

4.3 Describe two techniques for managing challenging behaviour in their work context.

4.4  Explain how to select the appropriate skills to resolve the problems presented with reference to Choice Theory.

4.5 Evidence continuous development of own skills and reflection on own practice.

Booking and cost

We offer the following options for those wanting to register for the NCFE Level 2:

We can also deliver the Level 3 and Level 4 qualifications in-house at your organisation on request. For an informal discussion about your organisation’s requirements, please contact Alex Gray on 023 9247 9762.

To purchase our Level 2 online course as a single registered learner please book here.


Releasing Potential Institute
Unit 7 Kingscroft Court

Charity No: 1097440
Company No: 4622100


023 9247 9762



 © Releasing Potential 2017