Behaviour management SEN
Behaviour management SEN

Level 2 in The Management of Challenging Behaviour

The Releasing Potential Institute offers a fully-accredited online Level 2 course in Behaviour Management.

Unlike most online CPD courses, the Level 2 is recognised and accredited by NCFE, the national awarding body who issue certificates for this bespoke qualification and ratify the course.



The Management of Challenging Behaviour Level 2 (SEN)

The Management of Challenging Behaviour Level 2 (Outdoor Education)

The Management of Challenging Behaviour Level 2 (Youth Work)

  • Classroom Assistants/ LSAs
  • Special School admin staff
  • Special School governors
  • Staff based in Pupil Referral Units (PRUs)
  • Newly qualified teachers
  • Outdoor centre staff
  • Instructors
  • Outdoor leaders
  • Students of outdoor leadership
  • Students of inclusion in the outdoors
  • Charity staff and trustees
  • Youth workers and Mentors
  • Foster carers
  • Community police officers
  • Social Workers

The course provides course materials and assessment without the need for learners to attend face-to-face training, and there is less focus on complex theories of behaviour management. The Level 2 course corresponds roughly to a GCSE qualification – please note, this is a customised qualification and not directly equivalent to a GCSE.

Newly qualified or inexperienced professionals will find the Level 2 less challenging than the Level 3; those with more than 6 months’ experience working directly with young people would likely find the Level 3 qualification better suited to their needs.



The Level 2 course is divided into four units of study:

Module 1: Understanding personal responses to challenging behaviour

The learner will:

Consider their own responses to stress in the context of work with young people.

The learner can:

1.1 Describe, with reference to any relevant personal experience, the psychological and behavioural responses to stress that might occur in individuals working with young people

1. 2 Demonstrate two techniques for managing their own stress or that of others

1.3 Evaluate the effectiveness of both techniques.

Module 2: Evaluating the role of young people in challenging situations

The learner will: 

Consider the differences between the adult brain and the teenage brain and how this might affect behaviour

The learner can:

2.1 Describe, with reference to the body, the ways that a young person’s behaviour might be different to an adult’s.

The learner will:

Demonstrate an understanding of the difficulties facing young people who behave in challenging ways.

The learner can:

2.2 Describe and explain a young person’s emotional reaction to being asked to take part in something they are not happy to do.

2.3 Assess the extent to which external perceptions of young people influences their behaviour.

Module 3: Using Choice Theory to understand challenging behaviour in young people

The learner will:

Understand the key principles of William Glasser’s Choice Theory.

The learner can:

3.1 Explain the key components of Choice Theory.

3.2 Describe how Choice Theory might help them to understand why challenging behaviour happens.

The learner will:

Understand why Choice Theory is relevant to their work practice.

The learner can:

3.3 Identify key ways in which the application of Choice Theory may affect their work with young people.

3.4 Evaluate the effectiveness of Choice Theory in their own professional context.

Module 4: Practical strategies for managing challenging behaviour

The learner will:

Learn to recognise the needs of young people with challenging behaviour.

The learner can:

4.1 Describe the sorts of challenging behaviours that children and young people will often present with.

4.2 Assess the needs of young people with challenging behaviour using Choice Theory.

The learner will:

Learn practical strategies for managing challenging behaviour effectively in their context.

The learner can:

4.3 Describe two techniques for managing challenging behaviour in their work context.

4.4  Explain how to select the appropriate skills to resolve the problems presented with reference to Choice Theory.

4.5 Evidence continuous development of own skills and reflection on own practice.


 We offer the following options for those wanting to register for the NCFE Level 2:

 To purchase our Level 2 online course as a single registered learner please book here. We can also deliver the Level 3 and Level 4 qualifications in-house at your organisation on request.

Learners will have their full Level 2 course fee refunded towards the cost of the Level 3 or 4 should they decide to progress to Level 3 in ‘The Management of Challenging Behaviour’ or ‘The Management of Challenging Behaviour in Exploited Children and Young People’ Level 4.


Releasing Potential Institute
Unit 7 Kingscroft Court

Charity No: 1097440
Company No: 4622100


023 9247 9762


 © Releasing Potential 2017